Privacy Policy

1. About Us

Vein Software Solutions develops hospital management and diagnostic laboratory software, including integrations with the WhatsApp Cloud API.

2. Scope of This Policy and Our Role

This policy applies to information processed through our website and through the software and WhatsApp integrations that we provide to our customers, such as hospitals and diagnostic centres.

When our software processes patient information for a hospital or diagnostic centre, we do so to provide the services that customer has requested. The customer’s own privacy notice also applies to that information, and patients may direct questions about it to the relevant hospital or diagnostic centre.

3. Information We Process

Depending on the features used, our software may process:

• business contact details;
• WhatsApp account and phone-number identifiers;
• message delivery information;
• patient registration details;
• appointment notifications; and
• links to laboratory reports or other documents.

When you contact us through our website, for example to request a quote or a demo, we collect the details you provide, such as your name, email address, phone number, the product you are interested in and your message.

We process only the information necessary to provide the requested services.

4. How We Use Information

We may use information to:

• connect a customer’s authorized WhatsApp Business Account;
• send permitted appointment, registration and report-availability notifications;
• track message status and troubleshoot integration issues;
• respond to enquiries submitted through our website; and
• provide customer support, maintain security and comply with legal obligations.

5. Consent and Messaging Permissions

When you provide information to us directly, for example through our website, we use it for the purpose for which you provided it.

Customers who send WhatsApp messages through our software are responsible for obtaining the recipient’s opt-in, as required by WhatsApp’s Business Messaging Policy, and any consent required by applicable law before sending messages. Recipients who no longer wish to receive messages should contact the hospital or diagnostic centre that sent them.

6. WhatsApp and Third-Party Services

WhatsApp messaging is provided through Meta’s services. Information sent through WhatsApp is subject to the applicable Meta and WhatsApp terms and privacy policies. We do not access a customer’s WhatsApp account without the required authorization.

7. Patient Information

Hospitals and diagnostic centres are responsible for ensuring that they have the appropriate authority and consent to share patient information through our software. Customers should use approved message templates and appropriate safeguards when sending sensitive information, such as health information.

8. Cookies and Website Technologies

Our website uses cookies and similar technologies:

• Essential cookies keep authorized users signed in to restricted areas of the website.
• Third-party services. Our website loads content and services from third parties, including Google Analytics, Google AdSense, Google Maps, Google Fonts and YouTube, as well as content delivery networks that supply website scripts and styles. These providers may set their own cookies or collect information such as your IP address, browser details and the pages you visit, in accordance with their own privacy policies.

You can block or delete cookies through your browser settings. Some parts of the website may not work correctly if you do so.

9. Data Security and Retention

We apply appropriate technical and organizational safeguards to protect information.

We retain information only for as long as necessary for the purposes described in this policy, to meet contractual requirements or as required by applicable law. When information is no longer required, it is securely deleted, subject to any applicable retention obligations.

10. Sharing and Disclosure

We may share information with service providers that are necessary to operate our software, including Meta for WhatsApp messaging. We may also disclose information when required by law.

We do not sell personal information.

11. International Data Transfers

Some of the service providers we rely on, including Meta and the third-party website services listed above, may process information outside India. Information processed by these providers is subject to their own terms and privacy policies.

12. Children’s Information

Our website and services are intended for businesses and are not directed at children. Patient information processed through our software may include information about children. In such cases, the hospital or diagnostic centre is responsible for obtaining any consent required from a parent or lawful guardian.

13. Data Access, Deletion and Grievances

To ask questions about information processed by Vein Software Solutions, to request access to or deletion of that information, or to raise a concern or grievance about how it is handled, please contact us using the email address below. We will verify your request and respond in accordance with applicable law and any required record-retention obligations.

If your request concerns patient information that we process for a hospital or diagnostic centre, we may refer it to that customer or help the customer respond.

14. Changes to This Policy

We may update this policy when our services or data practices change. The latest version will be published on this page, and the “Last updated” date above will be revised.